Tyslo

Terms of Service

Last Updated: September 4, 2025

1. Overview

These Terms of Service (“Terms”) govern your access to and use of EasySell and any other apps, websites, and services operated by Tyslo FZE–LLC (“Tyslo,” “we,” “us,” “our”). By using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

2. Definitions

  • Account: Your registered profile to access the Services.

  • Merchant/you: The person or entity using the Services for a Shopify store.

  • Customer Data: Personal data of your end-customers processed via the Services.

  • Your Content: Data, text, images, code, and materials you or your users submit to the Services.

  • Third-Party Services: Services not provided by Tyslo (e.g., Shopify, SMS carriers, Google).

3. Eligibility; Account

You must be at least 18 and authorized to bind your entity. Keep your credentials confidential and notify us of unauthorized use. You remain responsible for activity under your Account.

4. Access; License; Acceptable Use

We grant you a limited, revocable, non-exclusive, non-transferable license to use the Services for your Shopify store. You will not (and will not allow others to):

  • copy, modify, reverse engineer, or create derivative works of the Services;

  • interfere with security, load, or access controls;

  • use the Services for unlawful, harmful, deceptive, or infringing purposes;

  • transmit spam, unsolicited or harassing communications, malware, or high-risk content;

  • collect or process special categories of personal data unless supported and lawful;

  • circumvent fees, limits, or API restrictions;

  • scrape or mine data except as expressly permitted.

We may suspend the Services (with prompt notice where feasible) for security risk, abuse, law/policy violations, or non-payment.

5. Subscriptions, Trials, Billing, Taxes

Plans are billed per the plan’s billing cycle (usually monthly) and auto-renew unless canceled in your dashboard or via support before renewal. Trials are at our discretion and may be withdrawn or modified. Fees are exclusive of taxes; you are responsible for applicable taxes. If payment fails, we may suspend or downgrade your Account. Upgrades take effect immediately; downgrades at the next renewal unless stated otherwise.

6. Fee Changes

We may change fees with reasonable prior notice. New fees apply upon your next renewal; you may cancel before they take effect.

7. Refunds

Unless stated otherwise in the plan terms, fees are non-refundable. We may consider requests case-by-case at our sole discretion.

8. Service Changes; Beta Features; Deletion

We may modify or discontinue features. For material deprecations, we will provide reasonable notice. Beta/Early Access features are provided “as is,” may be unstable, and may be discontinued without notice. Upon uninstallation or termination, we may delete or de-identify Your Content in accordance with our retention practices and legal obligations.

9. Your Content; Customer Data; Feedback

You retain ownership of Your Content and Customer Data. You grant Tyslo a worldwide, royalty-free license to host, process, transmit, display, and create necessary modifications of Your Content and Customer Data solely to provide and improve the Services. You represent you have all rights and consents to provide such content. If you send ideas or feedback, you grant Tyslo a perpetual, irrevocable license to use them without restriction or payment.

10. Data Protection & Privacy

  • Roles: You are the controller/business for Customer Data; Tyslo is your processor/service provider.

  • DPA: Our data processing addendum (DPA) is incorporated by reference and governs processing of Customer Data, including subprocessors and international transfers.

  • Security: We use appropriate technical and organizational measures; no method is 100% secure.

  • Incidents: We will notify you without undue delay of a confirmed personal-data incident in our systems that affects you, consistent with law.

  • Privacy Policy: Our Privacy Policy explains what we collect and how we use it.

11. SMS/Messaging Features (if enabled)

You are solely responsible for message content, recipient consent, and compliance with applicable laws and carrier rules (including, where applicable, TCPA, CAN-SPAM, GDPR/ePrivacy, CTIA, TRAI, and local equivalents). We do not endorse or control your content. We may block or throttle sending for abuse, carrier violation, or legal risk. You indemnify Tyslo against claims arising from your messaging.

12. Third-Party Services (Shopify, carriers, etc.)

The Services integrate with Third-Party Services subject to their terms; we do not control them and are not liable for their acts, omissions, or outages. Third-party downtime does not count against our service levels.

13. Intellectual Property

The Services and all related IP are owned by Tyslo and its licensors. No rights are granted except as expressly stated. You may not use our trademarks without prior written permission. including EasySell.

14. DMCA / IP Complaints

We respect IP rights. Submit notices to [email protected] with the elements required by 17 U.S.C. §512(c)(3). We may remove content and terminate repeat infringers.

15. Service Level Objective (SLO)

We use reasonable efforts to maintain 99.9% monthly availability excluding: (i) force majeure; (ii) outages of Third-Party Services; (iii) your acts/omissions or breach; (iv) scheduled maintenance; (v) emergency maintenance. We post planned maintenance on our status page and strive to provide advance notice. Service credits (if offered in your plan) are your exclusive remedy for availability issues.

16. Compliance; Export; Sanctions; Anti-Corruption

You will comply with applicable laws (privacy, consumer protection, e-commerce, marketing/SMS, platform rules). You will not use the Services in violation of export controls or sanctions and will comply with anti-bribery/anti-corruption laws (e.g., UK Bribery Act, FCPA).

17. Indemnification

You will defend, indemnify, and hold harmless Tyslo, its affiliates, and their personnel from claims, losses, and expenses arising from: (a) Your Content or Customer Data; (b) your use of the Services in violation of law or these Terms; (c) your messaging or marketing communications; (d) any dispute between you and a Customer or Third-Party Service.

18. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION.

19. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TYSLO’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE FEES YOU PAID TO TYSLO IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. THESE LIMITATIONS APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

(Some jurisdictions do not allow certain limitations; in those places, we limit our liability to the maximum extent allowed.)

20. Term; Termination; Suspension

These Terms remain in effect while you use the Services. We may suspend or terminate your access for material breach, legal risk, non-payment, or abuse. You may terminate at any time by uninstalling and ceasing use. Upon termination, your license ends and Sections 9–21 survive.

21. Changes to Terms

We may update these Terms from time to time. For material changes, we will provide reasonable advance notice (e.g., in-app or email). Changes take effect on the stated date. If you continue using the Services, you accept the updated Terms.

22. Notices

We may provide notices via the Services, email, or your Account contact details. You will send legal notices to [email protected] with the subject “Legal Notice.”

23. Assignment; Subcontracting

You may not assign these Terms without our prior written consent. We may assign or subcontract in connection with a merger, acquisition, reorganization, or asset transfer.

24. Force Majeure

We are not liable for delays or failures due to events beyond our reasonable control (e.g., internet or utility failures, labor disputes, acts of God, war, terrorism, government actions).

25. Entire Agreement; Order of Precedence; Waiver; Severability

These Terms (plus any order form/plan terms, DPA, and Privacy Policy) are the entire agreement. In case of conflict, an executed order form (if any) controls, then these Terms, then the Privacy Policy. Failure to enforce a provision is not a waiver. If a provision is unenforceable, the rest remains in effect.

Contact: Tyslo FZE–LLC — [email protected]